SMS Templates

This is the step from where you can customize your SMS notification templates according to your message and business needs.

1. Orders and Reviews

• Order Place - This SMS template is for the order placement event, i.e., this message will be delivered to the customers whenever they place any order.

• Order Refund - This SMS template is about order refunding, which means this message will be delivered to your customers after their order refund request is successfully accepted.

• Order Cancellation - This SMS template is about informing customers about the confirmation of their order cancellation.

• Abandoned Checkout - This SMS template will be sent as a reminder to your customers and notify them about their cart being left abandoned without checking out.

• Review Request - This message will automatically be sent to the customer after preconfigured days of placing the order.

2. Shipping and Delivery

• Shipping Fulfillment - This SMS will be automatically sent to your customers when their order is fulfilled.

• Shipment out for delivery - This SMS will be sent to customers, notifying them that their order shipment has been processed and is out for delivery.

• Shipment delivered - This SMS will be sent to customers at the time of delivery, along with their order tracking information.

Please Note:

In the backend of all these SMS templates, you are allowed to choose the language of the message template, message configuration field, and the DLT template ID (for Indian users only), along with all the variables that you can use to configure your personalized message for each event.

The template configuration layout will be same for all SMS notification templates 👇