Customer Notifications

With this Shopify app, you can send multiple types of notifications to your customers.

Order Place

This notification will be sent to your customers automatically after they've placed the order.

• Message Field: Enter the WhatsApp message that you want to send to your customers. You can incorporate variables in the message to make it dynamic.

Variables

• {%-order_id-%}

• {%-customer_name-%}

• {%-shop_email-%}

• {%-shop_domain-%}

• {%-order_status_page-%}

• {%-order_items-%}

• {%-order_value-%}

• {%-shipping_address-%}

As we've included every variable possible in the message template, it will enhance your brand impression as it will give your customers a chance to review their details once again. The above draft message would look like below when delivered to the customer.

"Dear, John Matt

Your order 12345 of $499 with a Nike Crackle Print TB Tee and Nike Swoosh Pro Flat Peak Cap has been placed successfully. You will get the order tracking information as we ship your order to 1652 Waldeck Street, Cleburne, TX 76031. You can check your order status at https://www.xyzstore.com/order-status.

Thank you for shopping with XYZStore.com. If you have any concerns regarding your order, you can contact us at [e-mail]."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you're done with all the changes, save the message template. Now, this message will be sent to every customer when he/she places the order.

Order Refund

This message will be sent to your customers when they request a refund on their order, and it is processed successfully.

• Message Template: Enter the message that you want to send to your customers after their refund request is processed successfully.

Variables

• {%-order_id-%}

• {%-amount-%}

• {%-shop_name-%}

Suppose, the message would look like as below when sent to the customer.

"Hello, 65677.

Your order refund of $499 has been processed successfully by XYZ Store.

You can expect the full refund within 7 business days."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order refund request is resolved.

Abandoned Checkout

These notifications will be sent to customers if they leave your website without checking out.

• Message Template: Enter the notification message you want to send to your customers with these message variables 👇

Variables

• {%-customer_name-%}

• {%-customer_email-%}

• {%-checkout_url-%}

• {%-shop_name-%}

Suppose, the message would look like as below.

"Hello, John Matt.

Looks like you forgot to checkout.

We have got some good news for you sent to your [e-mail]. Use Coupon code: Magecomp10 for a 10% Discount on your order.

Hurry up & grab this discount at your checkout now! https://www.xyzstore.com/checkout/

Thank you for shopping with XYZ Store."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when they leave your website without purchasing anything. Providing discount offers can help you regain those lost customers effectively.

Review Request

This notification will be sent to your customers when you want to request them to review the products they have purchased.

• Message Template: Enter the notification message you want to send to your customers with these below-mentioned message variables 👇

Variables

• {%-order_id-%}

• {%-customer_name-%}

• {%-product_link-%}

• {%-shop_name-%}

• {%-product_title-%}

The message would look like below.

"Hello, John Matt.

We hope you enjoyed your recent purchase 12345 from XYZ Store. Your feedback is invaluable to us and other customers.

Could you please take a moment to share your thoughts on the Black T-shirt? Visit https://www.xyzstore.com/menswear/black-t-shirt and share your reviews."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

• Enter Days: Set the number of days after which you want to send a review reminder message to customers.

As we've set 7 days, customers will receive a review request notification after 7 days of the purchase transaction.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers after the specified days they made the purchase.

Fulfillment Generate

This notification will be sent to your customers when their order has been confirmed for shipment.

• Message Template: Enter the notification message you want to send to your customers.

Variables

• {%-tracking_url-%}

• {%-tracking_number-%}

• {%-order_id-%}

• {%-customer_name-%}

The message would look like the below when sent to the customer in real time.

"Hello, John Matt.

Your order 56487 package has now been shipped.

Your tracking number is ND45R54YF577HJ.

You can track your shipment at https://xyzstore.com/track/ND45R54YF577HJ"

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is fulfilled & ready to be shipped.

Order Out for Delivery

This notification will be sent to your customers when their order shipment is out for delivery.

• Message Template: Enter the notification message you want to send to your customers.

Variables

• {%-order_id-%}

• {%-shop_name-%}

• {%-customer_name-%}

The message would look like below.

"Hello, John Matt.

Your order 12345 is out for delivery.

Thank you for shopping with XYZ Store."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customer/s when their order shipment has been dispatched for delivery.

Order Delivered

This notification will be sent to your customers when their orders are delivered to them.

• Message Template: Enter the notification message you want to send to your customers by using the following message variables 👇

Variables

• {%-order_id-%}

• {%-shop_name-%}

• {%-customer_name-%}

The message would look like below.

"Hello, John Matt.

Your order 12345 has been delivered.

Thank you for shopping with XYZ Store."

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

Send Pickup Notification

This notification will be sent to your customers when they are supposed to pick up their order.

• Message Template: Enter the notification message you want to send to your customers by using the following message variables 👇

Variables

• {%-order_id-%}

• {%-customer_name-%}

The message would look like below.

"Hi John,

Your order 35678 is ready for pickup! Please visit our location to collect it at your convenience.

Thank you for shopping with us!"

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

Order Place Notification to Admin

This notification will be received by the admin when an order is placed by any customer.

• Message Template: Enter the notification message you want to send to your customers by using the following message variables 👇

Variables

• {%-order_id-%}

• {%-customer_name-%}

The message would look like below.

"Hello Admin You have a New Order on your Shopify Store Order ID is: 52481

Thank You"

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

Customer Registration Notification to Admin

This notification will be received by the admin when a customer registers into the store.

• Message Template: Enter the notification message you want to send to your customers by using the following message variables 👇

Variables

• {%-customer_name-%}

• {%-customer_email-%}

The message would look like below.

"Hello admin

A new customer has registered on the platform.

Name: Mark Aniston Email: [e-mail]"

• Template Name: Assign a name to the template.

• Language Code: Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.