> For the complete documentation index, see [llms.txt](https://magecomp.gitbook.io/shopify/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://magecomp.gitbook.io/shopify/apps/kool-whatsapp-notifications/notification-templates/customer-notifications.md).

# Customer Notifications

With this Shopify app, you can send multiple types of notifications to your customers.

## <mark style="color:blue;">Order Place</mark>

This notification will be sent to your customers automatically after they've placed the order.

<figure><img src="/files/2eJ0PMzyrlzAJbZ3OAWm" alt=""><figcaption></figcaption></figure>

* **Message Field:** Enter the WhatsApp message that you want to send to your customers. You can incorporate variables in the message to make it dynamic.

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-customer\_name-%}*
* *{%-shop\_email-%}*
* *{%-shop\_domain-%}*
* *{%-order\_status\_page-%}*
* *{%-order\_items-%}*
* *{%-order\_value-%}*
* *{%-shipping\_address-%}*

As we've included every variable possible in the message template, it will enhance your brand impression as it will give your customers a chance to review their details once again. The above draft message would look like below when delivered to the customer.

*<mark style="color:green;">"Dear, John Matt</mark>*

*<mark style="color:green;">Your order 12345 of $499 with a Nike Crackle Print TB Tee and Nike Swoosh Pro Flat Peak Cap has been placed successfully. You will get the order tracking information as we ship your order to 1652 Waldeck Street, Cleburne, TX 76031. You can check your order status at <https://www.xyzstore.com/order-status>.</mark>*

*<mark style="color:green;">Thank you for shopping with XYZStore.com. If you have any concerns regarding your order, you can contact us at <support@xyzstore.com>."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you're done with all the changes, save the message template. Now, this message will be sent to every customer when he/she places the order.

## <mark style="color:blue;">Order Refund</mark>

This message will be sent to your customers when they request a refund on their order, and it is processed successfully.

<figure><img src="/files/X2xPNP6NNfty2tAo5k8x" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the message that you want to send to your customers after their refund request is processed successfully.

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-amount-%}*
* *{%-shop\_name-%}*

Suppose, the message would look like as below when sent to the customer.

*<mark style="color:green;">"Hello, 65677.</mark>*

*<mark style="color:green;">Your order refund of $499 has been processed successfully by XYZ Store.</mark>*

*<mark style="color:green;">You can expect the full refund within 7 business days."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order refund request is resolved.

## <mark style="color:blue;">Abandoned Checkout</mark>

These notifications will be sent to customers if they leave your website without checking out.

<figure><img src="/files/A65XxmXYLR0tXvTYyf4e" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers with these message variables 👇

{% hint style="info" %}
**Variables**

* *{%-customer\_name-%}*
* *{%-customer\_email-%}*
* *{%-checkout\_url-%}*
* *{%-shop\_name-%}*

Suppose, the message would look like as below.

*<mark style="color:green;">"Hello, John Matt.</mark>*

*<mark style="color:green;">Looks like you forgot to checkout.</mark>*&#x20;

*<mark style="color:green;">We have got some good news for you sent to your <johnmatt572@gmail.com>. Use Coupon code: Magecomp10 for a 10% Discount on your order.</mark>*&#x20;

*<mark style="color:green;">Hurry up & grab this discount at your checkout now! <https://www.xyzstore.com/checkout/></mark>*

*<mark style="color:green;">Thank you for shopping with XYZ Store."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when they leave your website without purchasing anything. Providing discount offers can help you regain those lost customers effectively.

## <mark style="color:blue;">Review Request</mark>

This notification will be sent to your customers when you want to request them to review the products they have purchased.

<figure><img src="/files/23Gu1onomB8JzHuuOgh5" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers with these below-mentioned message variables 👇

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-customer\_name-%}*
* *{%-product\_link-%}*
* *{%-shop\_name-%}*
* *{%-product\_title-%}*

The message would look like below.

*<mark style="color:green;">"Hello, John Matt.</mark>*

*<mark style="color:green;">We hope you enjoyed your recent purchase 12345 from XYZ Store. Your feedback is invaluable to us and other customers.</mark>*&#x20;

*<mark style="color:green;">Could you please take a moment to share your thoughts on the Black T-shirt? Visit <https://www.xyzstore.com/menswear/black-t-shirt> and share your reviews."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.
* **Enter Days:** Set the number of days after which you want to send a review reminder message to customers.&#x20;

{% hint style="info" %}
As we've set **7 days**, customers will receive a review request notification after 7 days of the purchase transaction.
{% endhint %}

After you are done with all the changes, save your message template. Now, this message will be sent to your customers after the specified days they made the purchase.

## <mark style="color:blue;">Fulfillment Generate</mark>

This notification will be sent to your customers when their order has been confirmed for shipment.

<figure><img src="/files/gCpQOTk316oxiPTjAIim" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers.&#x20;

{% hint style="info" %}
**Variables**

* *{%-tracking\_url-%}*
* *{%-tracking\_number-%}*
* *{%-order\_id-%}*
* *{%-customer\_name-%}*

The message would look like the below when sent to the customer in real time.

*<mark style="color:green;">"Hello, John Matt.</mark>*

*<mark style="color:green;">Your order 56487 package has now been shipped.</mark>*

*<mark style="color:green;">Your tracking number is ND45R54YF577HJ.</mark>*

*<mark style="color:green;">You can track your shipment at <https://xyzstore.com/track/ND45R54YF577HJ>"</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:**  Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is fulfilled & ready to be shipped.

## <mark style="color:blue;">Order Out for Delivery</mark>

This notification will be sent to your customers when their order shipment is out for delivery.

<figure><img src="/files/VY45KcJdhy57d4b7Y2Xc" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers.

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-shop\_name-%}*
* *{%-customer\_name-%}*

The message would look like below.

*<mark style="color:green;">"Hello, John Matt.</mark>*

*<mark style="color:green;">Your order 12345 is out for delivery.</mark>*

*<mark style="color:green;">Thank you for shopping with XYZ Store."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customer/s when their order shipment has been dispatched for delivery.

## <mark style="color:blue;">Order Delivered</mark>

This notification will be sent to your customers when their orders are delivered to them.

<figure><img src="/files/r0ppP480p5cINsvIc93N" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers by using the following message variables 👇

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-shop\_name-%}*
* *{%-customer\_name-%}*

The message would look like below.

*<mark style="color:green;">"Hello, John Matt.</mark>*

*<mark style="color:green;">Your order 12345 has been delivered.</mark>*&#x20;

*<mark style="color:green;">Thank you for shopping with XYZ Store."</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

## <mark style="color:blue;">Send Pickup Notification</mark>

This notification will be sent to your customers when they are supposed to pick up their order.

<figure><img src="/files/0L6L2yMWf9veegBfkTFd" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers by using the following message variables 👇

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-customer\_name-%}*

The message would look like below.

*<mark style="color:green;">"Hi John,</mark>*

*<mark style="color:green;">Your order</mark> <mark style="color:green;"></mark><mark style="color:green;">**35678**</mark> <mark style="color:green;"></mark><mark style="color:green;">is ready for pickup! Please visit our location to collect it at your convenience.</mark>*

*<mark style="color:green;">Thank you for shopping with us!"</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

## <mark style="color:blue;">Order Place Notification to Admin</mark>

This notification will be received by the admin when an order is placed by any customer.

<figure><img src="/files/1ACoRAtCJ84BQa2Z7HxQ" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers by using the following message variables 👇

{% hint style="info" %}
**Variables**

* *{%-order\_id-%}*
* *{%-customer\_name-%}*

The message would look like below.

*<mark style="color:green;">"Hello Admin You have a New Order on your Shopify Store Order ID is: 52481</mark>*

*<mark style="color:green;">Thank You"</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.

## <mark style="color:blue;">Customer Registration Notification to Admin</mark>

This notification will be received by the admin when a customer registers into the store.

<figure><img src="/files/P6i9wUcMv5VpRz6NcxqD" alt=""><figcaption></figcaption></figure>

* **Message Template:** Enter the notification message you want to send to your customers by using the following message variables 👇

{% hint style="info" %}
**Variables**

* *{%-customer\_name-%}*
* *{%-customer\_email-%}*

The message would look like below.

*<mark style="color:green;">"Hello admin</mark>*

*<mark style="color:green;">A new customer has registered on the platform.</mark>*

*<mark style="color:green;">**Name:**</mark> <mark style="color:green;"></mark><mark style="color:green;">Mark Aniston</mark>*\
\&#xNAN;*<mark style="color:green;">**Email:**</mark> <mark style="color:green;"></mark><mark style="color:green;"><anistonmark23@gmail.com>"</mark>*
{% endhint %}

* **Template Name:** Assign a name to the template.
* **Language Code:** Enter the code of the language in which you want to send notifications.

After you are done with all the changes, save your message template. Now, this message will be sent to your customers when their order is delivered to them.


---

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