# General Settings

### 1. App Status

Before using WhatsApp Notifications, you need to make sure the app is active.

When you open the WhatsApp Notification settings, you will see an **App Status** section.

* If the status shows **Success – Enabled**, it means the feature is working properly.
* If it is not enabled, you must activate the app first to start using WhatsApp notifications.

Only after the app is enabled will messages start being sent to customers.

### 2. Select Number Region

You must select the correct country region for your WhatsApp number.

For example:

🇺🇸 **United States**

If your business operates in the United States, you should use a **US-based WhatsApp number**.\
This helps in:

* Better message delivery
* Faster routing
* More reliable notifications

Always select the region that matches your WhatsApp number.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2Ftez2EHp7uWpPUgzdvF3b%2FScreenshot_5.jpg?alt=media&#x26;token=7d6f88ec-975c-4c55-9633-3de508df9216" alt=""><figcaption></figcaption></figure>

### 3. Select Message Language

This option allows you to choose the language in which your customers will receive WhatsApp messages.

* The default language is **English**
* You can select any available language from the dropdown

All automatic notifications, like order updates and reminders, will be sent in the language you choose here.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FDe7fRl5VQj8KYhIIoYQT%2FScreenshot_8.jpg?alt=media&#x26;token=369b0284-474b-40f6-8a11-8b1ca7237dbe" alt=""><figcaption></figcaption></figure>

### 4. Customer Care Number

In this field, you need to enter your business WhatsApp support number.

This number will be shown to customers in WhatsApp messages so they can contact you directly.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FXtSjSEfuXaJbk2ix4tj7%2FScreenshot_9.jpg?alt=media&#x26;token=b6dbae52-54b4-4331-bbce-52443df57ab6" alt=""><figcaption></figcaption></figure>

#### Important Points:

* The number must be a valid WhatsApp number
* Always include the country code
* Use this format:

**Example:** +911234567890

### 5. Admin Notification Contact Number

This is the WhatsApp number where you (the store admin) will receive important notifications.

For example:

* New order alerts
* Customer messages
* System notifications

You must enter a valid phone number with a country code.

**Example format:**  +911234567890

Without a correct number here, admin notifications cannot be delivered.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FMKhiMh4M3H2A1PB4ACFZ%2FScreenshot_10.jpg?alt=media&#x26;token=67dcaedb-e9d3-4c38-b553-a3f0a3018599" alt=""><figcaption></figcaption></figure>

### 6. Review Reminder Days

This setting allows you to automatically ask customers for reviews after they receive their order.

You can decide how many days the reminder should be sent.

#### How it works:

* If you set **5 days**,\
  the customer will receive a WhatsApp message asking for a review **5 days after the order**.

You can change this number anytime based on your business needs.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FsJ6b582m8ZKq5xvcriCt%2FScreenshot_11.jpg?alt=media&#x26;token=68135b11-d247-4f54-8bc9-972bb2d16eec" alt=""><figcaption></figcaption></figure>

## Sending a Custom WhatsApp Message to a Customer

Apart from automatic notifications, you can also send manual messages to any customer.

#### Follow these simple steps:

1. Open your Shopify admin panel
2. Go to **Orders**
3. Click on the order of the customer you want to message
4. On the right side, click **More actions**
5. Select **Send Custom Message Chatbot**
6. After clicking this option, the **WhatsApp Templates screen will open**
7. Choose the template you want to send from the available list\
   (such as Order Place, Order Delivered, Feedback Request, etc.)
8. Click the **Send** button next to the selected template
9. The message will be sent instantly to the customer on WhatsApp

This feature helps you communicate personally with customers whenever needed.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FBxKu9mpjIEAgOkahpXIe%2FScreenshot_12.jpg?alt=media&#x26;token=74804d86-ad39-4833-ab77-5a81823c9901" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FwM78aVOAVZMpvP0FDXVr%2F2026-02-04_164810.png?alt=media&#x26;token=4318c4b2-4796-4ac3-a0fe-4e573b9d583c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FQBnBH889iVeHx077cg79%2FScreenshot_36.jpg?alt=media&#x26;token=082ad6f4-9ae4-462d-ad1b-71576dc98298" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FmgsrtQIcRLJfXl09sG4h%2FScreenshot_37.jpg?alt=media&#x26;token=169bac10-3319-405f-b4ac-0043454a512f" alt=""><figcaption></figcaption></figure>


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