> For the complete documentation index, see [llms.txt](https://magecomp.gitbook.io/shopify/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://magecomp.gitbook.io/shopify/apps/whatsapp-notifications+chatbot/whatsapp-templates.md).

# WhatsApp Templates

### Customer Notification Templates

These messages are automatically sent to your customers based on order activity.

#### 1. Order Placed Notification

**When is this sent?**\
This message is sent immediately after a customer successfully places an order on your store.

**Purpose:**\
To confirm with the customer that their order has been received.

**Example Message:**

Hi {customer\_name},\
Thank you for your purchase from {shop\_name}.\
Your order (Order ID: {order\_id}) has been successfully placed.

This helps customers feel confident that their order is confirmed.

<figure><img src="/files/BbUsZVwKeK0kOAM1k1TW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hP4LZ3BYHQPSBfGgyZ2Y" alt=""><figcaption></figcaption></figure>

#### 2. Fulfillment Generated (Order Dispatched)

**When is this sent?**\
This message is sent when you fulfill the order and mark it as shipped.

**Purpose:**\
To inform the customer that their order has been dispatched and is on the way.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} has been dispatched and is on the way.

This keeps customers updated about shipping progress.

<figure><img src="/files/6MCP0z1uE4Jp1LHIxc3p" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Xb1Sp8pUffBJ9fjSO1kn" alt=""><figcaption></figcaption></figure>

#### 3. Order Out for Delivery

**When is this sent?**\
When the shipping status changes to “Out for Delivery”.

**Purpose:**\
To notify customers that their package will arrive soon.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} is out for delivery and will reach you shortly.

This prepares customers to receive their delivery.

<figure><img src="/files/jwyeLYszM6vXkpG0WGxl" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YKc5JFAYH5UsnAUowhtS" alt=""><figcaption></figcaption></figure>

#### 4. Order Delivered

**When is this sent?**\
After the order is successfully delivered to the customer.

**Purpose:**\
To confirm that the order has been delivered.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been successfully delivered.

This acts as final confirmation of order completion.

<figure><img src="/files/PvgcSGUm0C0ror5J66zT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vbHLyk1qYsaXXh5aRJnT" alt=""><figcaption></figcaption></figure>

#### 5. Order Refund Notification

**When is this sent?**\
If an order is cancelled or refunded by the store owner.

**Purpose:**\
To inform the customer that their order has been cancelled and a refund is processed.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been cancelled.\
The refund has been initiated.

This keeps the refund process transparent for customers.

<figure><img src="/files/0vkNG1LI7E3gXzFhwZLZ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uVSPVp1W1iaqpaVETrLx" alt=""><figcaption></figcaption></figure>

#### 6. Checkout Abandoned Reminder

**When is this sent?**\
If a customer adds products to the cart but does not complete payment.

**Purpose:**\
To remind the customer to complete their pending purchase.

**Example Message:**

Hello {customer\_name},\
You left items worth {shop\_currency}{amount} in your cart at {shop\_name}.\
Complete your purchase now!

This helps recover lost sales and increase conversions.

<figure><img src="/files/rYBSqiFioxFdr9iteGQV" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/81Qmf4CEqAIPvxzdTV2A" alt=""><figcaption></figcaption></figure>

#### 7. Feedback Request

**When is this sent?**\
After a set number of days from order delivery (based on your settings).

**Purpose:**\
To request that customers share feedback or leave a review.

**Example Message:**

Hi {customer\_name},\
This message is regarding your recent order from {shop\_name}.\
We would love to hear your feedback.

This helps improve store credibility and customer engagement.

<figure><img src="/files/eHXvR2bpV9djb4IeAWio" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/aJvzIYsfCI88ILrW6XiZ" alt=""><figcaption></figcaption></figure>

## Admin Notification Templates

These messages are sent to the store owner or admin instead of customers.

#### 8. Order Placed (Admin)

**When is this sent?**\
Whenever a new order is placed on your Shopify store.

**Purpose:**\
To instantly notify the admin about new orders.

**Example Message:**

Hello,\
A new order has been placed on your Shopify store.\
Order ID: {order\_id}

This ensures you never miss a new order.

<figure><img src="/files/bkgVYPwknDQSRKdg4sQT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ZC0OCnIPs7omzKptOLCD" alt=""><figcaption></figcaption></figure>

#### 9. Customer Registration (Admin)

**When is this sent?**\
Whenever a new customer registers on your website.

**Purpose:**\
To notify the admin about new customer signups.

**Example Message:**

Hello,\
A new customer has registered on the website.\
Customer Name: {customer\_name}\
Email Address: {customer\_email}

This helps you track new customer activity.

<figure><img src="/files/g8VuhToiJgL09DlN4qUP" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XHmkcmRDsZSN3QDHeQFy" alt=""><figcaption></figcaption></figure>