# WhatsApp Templates
### Customer Notification Templates
These messages are automatically sent to your customers based on order activity.
#### 1. Order Placed Notification
**When is this sent?**\
This message is sent immediately after a customer successfully places an order on your store.
**Purpose:**\
To confirm with the customer that their order has been received.
**Example Message:**
Hi {customer\_name},\
Thank you for your purchase from {shop\_name}.\
Your order (Order ID: {order\_id}) has been successfully placed.
This helps customers feel confident that their order is confirmed.
#### 2. Fulfillment Generated (Order Dispatched)
**When is this sent?**\
This message is sent when you fulfill the order and mark it as shipped.
**Purpose:**\
To inform the customer that their order has been dispatched and is on the way.
**Example Message:**
Hello {customer\_name},\
Your order {order\_id} has been dispatched and is on the way.
This keeps customers updated about shipping progress.
#### 3. Order Out for Delivery
**When is this sent?**\
When the shipping status changes to “Out for Delivery”.
**Purpose:**\
To notify customers that their package will arrive soon.
**Example Message:**
Hello {customer\_name},\
Your order {order\_id} with {shop\_name} is out for delivery and will reach you shortly.
This prepares customers to receive their delivery.
#### 4. Order Delivered
**When is this sent?**\
After the order is successfully delivered to the customer.
**Purpose:**\
To confirm that the order has been delivered.
**Example Message:**
Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been successfully delivered.
This acts as final confirmation of order completion.
#### 5. Order Refund Notification
**When is this sent?**\
If an order is cancelled or refunded by the store owner.
**Purpose:**\
To inform the customer that their order has been cancelled and a refund is processed.
**Example Message:**
Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been cancelled.\
The refund has been initiated.
This keeps the refund process transparent for customers.
#### 6. Checkout Abandoned Reminder
**When is this sent?**\
If a customer adds products to the cart but does not complete payment.
**Purpose:**\
To remind the customer to complete their pending purchase.
**Example Message:**
Hello {customer\_name},\
You left items worth {shop\_currency}{amount} in your cart at {shop\_name}.\
Complete your purchase now!
This helps recover lost sales and increase conversions.
#### 7. Feedback Request
**When is this sent?**\
After a set number of days from order delivery (based on your settings).
**Purpose:**\
To request that customers share feedback or leave a review.
**Example Message:**
Hi {customer\_name},\
This message is regarding your recent order from {shop\_name}.\
We would love to hear your feedback.
This helps improve store credibility and customer engagement.
## Admin Notification Templates
These messages are sent to the store owner or admin instead of customers.
#### 8. Order Placed (Admin)
**When is this sent?**\
Whenever a new order is placed on your Shopify store.
**Purpose:**\
To instantly notify the admin about new orders.
**Example Message:**
Hello,\
A new order has been placed on your Shopify store.\
Order ID: {order\_id}
This ensures you never miss a new order.
#### 9. Customer Registration (Admin)
**When is this sent?**\
Whenever a new customer registers on your website.
**Purpose:**\
To notify the admin about new customer signups.
**Example Message:**
Hello,\
A new customer has registered on the website.\
Customer Name: {customer\_name}\
Email Address: {customer\_email}
This helps you track new customer activity.
