> For the complete documentation index, see [llms.txt](https://magecomp.gitbook.io/shopify/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://magecomp.gitbook.io/shopify/apps/whatsapp-notification+bot/whatsapp-templates.md).

# WhatsApp Templates

Below is a list of all WhatsApp message templates available in the app and when they are used.

### Customer Notification Templates

These messages are automatically sent to your customers based on order activity.

#### 1. Order Placed Notification

**When is this sent?**\
This message is sent immediately after a customer successfully places an order on your store.

**Purpose:**\
To confirm with the customer that their order has been received.

**Example Message:**

Hi {customer\_name},\
Thank you for your purchase from {shop\_name}.\
Your order (Order ID: {order\_id}) has been successfully placed.

This helps customers feel confident that their order is confirmed.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FHzClqEXbi7sfT3ctyvqe%2FScreenshot_17.jpg?alt=media&amp;token=dc75a616-ee86-4bc7-90b3-22c023ebbfa8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FfjP7xXsixuun7Pfa9ICD%2FScreenshot_18.jpg?alt=media&amp;token=cf6fab45-6d31-49c4-a659-d612ca2bc026" alt=""><figcaption></figcaption></figure>

#### 2. Fulfillment Generated (Order Dispatched)

**When is this sent?**\
This message is sent when you fulfill the order and mark it as shipped.

**Purpose:**\
To inform the customer that their order has been dispatched and is on the way.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} has been dispatched and is on the way.

This keeps customers updated about shipping progress.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FVlva5gDgoIWxAJItcr0G%2FScreenshot_20.jpg?alt=media&amp;token=8da178b9-5285-418a-8342-be3a2abcc95f" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FBtiTNV5TbKXBg900CsBN%2FScreenshot_21.jpg?alt=media&amp;token=a36d9f1d-9b57-46d6-95ea-9c5d3f6dc8a6" alt=""><figcaption></figcaption></figure>

#### 3. Order Out for Delivery

**When is this sent?**\
When the shipping status changes to “Out for Delivery”.

**Purpose:**\
To notify customers that their package will arrive soon.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} is out for delivery and will reach you shortly.

This prepares customers to receive their delivery.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2Fm7vpDoiQ44lCqV82bWEz%2FScreenshot_22.jpg?alt=media&amp;token=bdd5a520-ce0e-4b9e-bd4a-8f9291356211" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FvuRi06qQ8UTuNUdngo7X%2FScreenshot_23.jpg?alt=media&amp;token=39c8b9f8-3657-413a-86d4-3f1c918a74a7" alt=""><figcaption></figcaption></figure>

#### 4. Order Delivered

**When is this sent?**\
After the order is successfully delivered to the customer.

**Purpose:**\
To confirm that the order has been delivered.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been successfully delivered.

This acts as final confirmation of order completion.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2F0XNtiLJ10syAWcfVwCCP%2FScreenshot_24.jpg?alt=media&amp;token=ee292f4e-fa90-4b0f-a6e7-cce2f04e0501" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FwMkdhXllizI5JhsKYlKo%2FScreenshot_25.jpg?alt=media&amp;token=0307d602-02eb-4efe-b1bc-47597fad9091" alt=""><figcaption></figcaption></figure>

#### 5. Order Refund Notification

**When is this sent?**\
If an order is cancelled or refunded by the store owner.

**Purpose:**\
To inform the customer that their order has been cancelled and a refund is processed.

**Example Message:**

Hello {customer\_name},\
Your order {order\_id} with {shop\_name} has been cancelled.\
The refund has been initiated.

This keeps the refund process transparent for customers.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FBl9kqTS1ZmIBWmHTyKid%2FScreenshot_26.jpg?alt=media&amp;token=c1eab1dd-0717-4336-a9d7-0f3da426f2be" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FzhBPcavyiq7dftx9Oe1H%2FScreenshot_27.jpg?alt=media&amp;token=8b70ab58-0ad4-45ac-be5d-c297b3a80739" alt=""><figcaption></figcaption></figure>

#### 6. Checkout Abandoned Reminder

**When is this sent?**\
If a customer adds products to the cart but does not complete payment.

**Purpose:**\
To remind the customer to complete their pending purchase.

**Example Message:**

Hello {customer\_name},\
You left items worth {shop\_currency}{amount} in your cart at {shop\_name}.\
Complete your purchase now!

This helps recover lost sales and increase conversions.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2F661laam7PHvq4q9UgcLK%2FScreenshot_28.jpg?alt=media&amp;token=6bad4146-bf12-48ab-8eb9-4472191a5358" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FyD1VEfHuyQ46TFquZigC%2FScreenshot_29.jpg?alt=media&amp;token=11f7401c-6d8c-4199-b050-45146100633f" alt=""><figcaption></figcaption></figure>

#### 7. Feedback Request

**When is this sent?**\
After a set number of days from order delivery (based on your settings).

**Purpose:**\
To request that customers share feedback or leave a review.

**Example Message:**

Hi {customer\_name},\
This message is regarding your recent order from {shop\_name}.\
We would love to hear your feedback.

This helps improve store credibility and customer engagement.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2F6H9hENFSD0KwfyZenpst%2FScreenshot_30.jpg?alt=media&amp;token=f1429af0-b6e7-4d51-bc4d-11abc53fbf6d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FkLUtXrTnTENmZm9TIdNJ%2FScreenshot_31.jpg?alt=media&amp;token=606e3bda-f47e-4caf-a373-2b5fdb28f2d1" alt=""><figcaption></figcaption></figure>

## Admin Notification Templates

These messages are sent to the store owner or admin instead of customers.

#### 8. Order Placed (Admin)

**When is this sent?**\
Whenever a new order is placed on your Shopify store.

**Purpose:**\
To instantly notify the admin about new orders.

**Example Message:**

Hello,\
A new order has been placed on your Shopify store.\
Order ID: {order\_id}

This ensures you never miss a new order.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FOSnAhNASAKdyYkINFuOc%2FScreenshot_32.jpg?alt=media&amp;token=4edda8b8-52cb-43cd-863d-aad5b27dafb7" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2FFSDC34qXQKfMJxGkbmZf%2FScreenshot_33.jpg?alt=media&amp;token=b7f83c3f-6069-4088-8056-38fdf1098633" alt=""><figcaption></figcaption></figure>

#### 9. Customer Registration (Admin)

**When is this sent?**\
Whenever a new customer registers on your website.

**Purpose:**\
To notify the admin about new customer signups.

**Example Message:**

Hello,\
A new customer has registered on the website.\
Customer Name: {customer\_name}\
Email Address: {customer\_email}

This helps you track new customer activity.

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2F8gBmpWSncjt5OpLTGAqw%2FScreenshot_34.jpg?alt=media&amp;token=b5c45731-3d5a-4093-ab9d-6fd1521f9400" alt=""><figcaption></figcaption></figure>

<figure><img src="https://922942541-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIGRcMuVZCEGNibOl1OmW%2Fuploads%2Fa7aF8XvrViwg6iIJx5ce%2FScreenshot_35.jpg?alt=media&amp;token=945203ff-fa58-4888-84af-d39fc2e6c942" alt=""><figcaption></figcaption></figure>


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