WhatsApp Templates

Below is a list of all WhatsApp message templates available in the app and when they are used.

Customer Notification Templates

These messages are automatically sent to your customers based on order activity.

1. Order Placed Notification

When is this sent? This message is sent immediately after a customer successfully places an order on your store.

Purpose: To confirm with the customer that their order has been received.

Example Message:

Hi {customer_name}, Thank you for your purchase from {shop_name}. Your order (Order ID: {order_id}) has been successfully placed.

This helps customers feel confident that their order is confirmed.

2. Fulfillment Generated (Order Dispatched)

When is this sent? This message is sent when you fulfill the order and mark it as shipped.

Purpose: To inform the customer that their order has been dispatched and is on the way.

Example Message:

Hello {customer_name}, Your order {order_id} has been dispatched and is on the way.

This keeps customers updated about shipping progress.

3. Order Out for Delivery

When is this sent? When the shipping status changes to “Out for Delivery”.

Purpose: To notify customers that their package will arrive soon.

Example Message:

Hello {customer_name}, Your order {order_id} with {shop_name} is out for delivery and will reach you shortly.

This prepares customers to receive their delivery.

4. Order Delivered

When is this sent? After the order is successfully delivered to the customer.

Purpose: To confirm that the order has been delivered.

Example Message:

Hello {customer_name}, Your order {order_id} with {shop_name} has been successfully delivered.

This acts as final confirmation of order completion.

5. Order Refund Notification

When is this sent? If an order is cancelled or refunded by the store owner.

Purpose: To inform the customer that their order has been cancelled and a refund is processed.

Example Message:

Hello {customer_name}, Your order {order_id} with {shop_name} has been cancelled. The refund has been initiated.

This keeps the refund process transparent for customers.

6. Checkout Abandoned Reminder

When is this sent? If a customer adds products to the cart but does not complete payment.

Purpose: To remind the customer to complete their pending purchase.

Example Message:

Hello {customer_name}, You left items worth {shop_currency}{amount} in your cart at {shop_name}. Complete your purchase now!

This helps recover lost sales and increase conversions.

7. Feedback Request

When is this sent? After a set number of days from order delivery (based on your settings).

Purpose: To request that customers share feedback or leave a review.

Example Message:

Hi {customer_name}, This message is regarding your recent order from {shop_name}. We would love to hear your feedback.

This helps improve store credibility and customer engagement.

Admin Notification Templates

These messages are sent to the store owner or admin instead of customers.

8. Order Placed (Admin)

When is this sent? Whenever a new order is placed on your Shopify store.

Purpose: To instantly notify the admin about new orders.

Example Message:

Hello, A new order has been placed on your Shopify store. Order ID: {order_id}

This ensures you never miss a new order.

9. Customer Registration (Admin)

When is this sent? Whenever a new customer registers on your website.

Purpose: To notify the admin about new customer signups.

Example Message:

Hello, A new customer has registered on the website. Customer Name: {customer_name} Email Address: {customer_email}

This helps you track new customer activity.