Frequently Asked Questions (FAQs)

The FAQs section provides quick answers to the most common questions about setting up and using ZAP Contact Form Builder. It helps merchants get started faster and resolve common issues without needing to contact support.

1. How do I create a new form?

Go to the Form List page and click Create Form. Choose a template that matches your requirements or select Blank Form to create a form from scratch.

2. Can I create forms without coding?

Yes. ZAP Contact Form Builder allows you to create, customize, and publish forms without any coding knowledge.

3. How do I display a form on my storefront?

Click Add App Block from the app dashboard. Shopify will redirect you to the Theme Editor, where you can add the Form Builder block to any supported page.

4. What is a Form ID and why am I seeing "Form ID is missing"?

Each form has a unique Form ID that connects it to the Form Builder block in the Shopify Theme Editor. If you see this message, simply copy the Form ID from the Form List page and paste it into the Form ID field in the Theme Editor.

5. Where can I place my forms?

You can display forms on:

• Home pages

• Product pages

• Collection pages

• Contact pages

• Custom pages

6. Can I limit or schedule form submissions?

Yes. You can:

• Restrict one submission per email or phone number.

• Set submission limits.

• Schedule forms by defining start and end dates.

7. What is the Ticket System?

The Ticket System automatically generates a unique ticket number for every submission. This helps you track customer requests, support tickets, return requests, and order inquiries.

8. Can I connect forms with Google Sheets?

Yes. Enable Google Sheets Integration to automatically send all form submissions to your Google Spreadsheet.

9. What is Marketing Attribution (UTM)?

UTM Tracking captures marketing parameters such as source, medium, and campaign, helping you identify where each form submission originated (e.g., Facebook Ads, Google Ads, Email Campaigns, etc.).

10. Where can I view form submissions?

You can view and manage all submitted entries directly from the Form Submissions section within the app dashboard.

11. Can I customize success and validation messages?

Yes. You can customize:

• Success messages

• Required field messages

• Validation error messages

• File upload error messages

• Security messages